For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we are seeking a Intake Specialist who creates a welcoming first impression and ensures each prospective client is guided with clarity and care. In this role, you will be the initial point of contact, coordinating calls, consultations, and essential information so the team can move quickly and confidently. Your daily impact will be felt through organized calendars, timely follow-ups, and accurate documentation that keeps the firm running smoothly. If you thrive in a fast-paced environment, communicate with empathy, and stay detail-oriented under pressure, you’ll play a pivotal role in client experience and firm growth.
• Salary Range: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
• Efficiently answer and direct phone calls; schedule client calls and meetings
• Serve as the first point of contact, guiding potential clients through expectations and processes
• Assist the team with ministerial tasks and maintain a systematic flow of office communication
• Document all interactions and updates in MyCase and Clio Grow with accuracy
• Uphold confidentiality and adhere to firm policies and procedures
• Process incoming and outgoing mail accurately and promptly
• Maintain the office calendar; remind staff of appointments; set up conference rooms
• Conduct intakes for potential new clients; schedule consultations; maintain the tracking list of prospects
• Provide ongoing customer service to current clients and support various areas of the firm as needed
• Coordinate with attorneys and paralegals to ensure timely follow ups and next steps
Requirements:
Addiontal Job Description
• Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. PST, with occasional evening and weekend availability
• Location: Remote, supporting a California based team
• Time zone: PST
• Call volume: Manage a high volume of calls, typically 45 or more per day
• Software and tools required:
• CRM: MyCase
• VoIP and Intake: Clio Grow
• Internal communication: Slack
• Email: Gmail
• Calendar: Google Calendar
• Productivity: Microsoft Office, Adobe Acrobat, Google Drive
• Meetings: Zoom
• Security: VPN required
• Training and support: Structured onboarding with hands-on training and ongoing alignment during the first 90 days
Required Skills
• Bilingual Spanish and English required
• Exceptional oral and written communication
• High energy, enthusiastic, and empathetic
• Detail-oriented with strong organization and time management
• Dependable, punctual, and consistent
• Professional, positive, and client centered demeanor
• Proficient with Microsoft Office and comfortable using Mac products
• Ability to manage high call volume and multitask calmly
• Availability for nights and weekends as needed
Work Shift:
9:00 AM - 6:00 PM [PST][PDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
